Return and Exchange Policy

To help you enjoy shopping at Qlearplus, we have a Return Policy. This Return Policy is applicable to Qlearplus Online Purchase Orders ONLY and not for purchases at any physical store. If there are issues with the products that you order, we are pleased to offer factory warranty - 60-day return or refund policy for items in their “Good Condition”. 

We gladly accept returns for any Qlearplus ONLINE purchased product(s) within 60 days of the date of receipt for Hong Kong and Overseas customers (*except Mainland China Customer) . Orders must be in “Good Condition”. There will be a return form needed to be completed. Once we have received the completed form and your return, your return will then be examined by factory. Once inspection is complete, we will either process your refund for returns, or assist you to place your replacement order for exchanges. "Good Condition” means that the merchandise is:

• Still in its original packaging with all certificates, warranties, authenticity cards, original invoice and gift intact;
• The item has no damage in any way.
• The item is found intact with original purchase condition.

This Exchange Policy is applicable to Qlearplus Online Purchase Orders ONLY and not for purchases at any physical store. We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items) 

• Products must in “Good Condition” with no damaged in any way.
• To exchange a product, the product must be available to purchase on Qlearplus Online Store and its price must be higher or equal to the original order amount.
• The customer will have to pay the difference in price if s/he selects a product of a higher price.
• If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Qlearplus shall be dealt with in accordance with the terms and conditions of the relevant companies.

Return or exchange of excluded Items may be accepted at the discretion of Qlearplus, such as in the case if you received the item damaged. Please contact Customer Service immediately should this occur.

Excluded items: 

• Gift cards
• Downloadable software products 
• Some health and personal care items
• To complete your return, we require a receipt or proof of purchase.

For Return or Exchange, please mail the completed after-sales service form, product(s), packaging and free gift (if applicable) to us as soon as possible. You may choose to mail your return to our office at your own cost and risk (including any shipping fee, taxes and duties) from the return. Should you have any enquiry, please contact Customer Service to make the arrangements. 

The actual times of the refund are subject to availability on the vendor or bank concerned. Return requests made outside of the 60-day policy will be accepted at the discretion of Qlearplus.